Professional Statement

A dedicated and enthusiastic IT Manager, ITIL V3 Expert and Prince2 Practitioner accredited, applying project and service management methodologies to the highest of professional standards.
Experienced in implementing IT Service Management from zero to an ITIL equipped IT organisation in all lifestyle stages, service operations through service strategy.
Highly capable in managing all IT disciplines, infrastructure to applications, first level to third level support, whilst maintaining a strong technical background.
Clear passion to improve customer satisfaction, stability, functionality, efficiency and innovation.
Quick to familiarise with the latest technologies and industry developments while demonstrating a logical and analytical approach to solving complex problems and issues.
Possesses excellent interpersonal and communication skills and the ability to develop and maintain positive internal and external relationships, as well as presenting and preparing comprehensive documentation and reports as required.
A strong leader able to make business critical decisions, contributing towards KPIs and overall business objectives.
Experienced in data processing, is quick to grasp new ideas, technologies and concepts, and is skilled in a range of industry-standard software packages.
Enjoys being part of, as well as recruiting, training, supporting and leading, a successful and productive team.
Combines an analytical and professional approach, thrives in highly pressurised and challenging working environments.