Areas of Expertise

My skills are split between managerial and leadership for ease of reading.
I am considered as a manager with good technical skills, which uniquely enables me as a manager to ensure that all technical parties involved are providing good service value.

  •  Managerial
    • International Team Manager
    • Leadership / Team Building
    • Strategy Planning
    • Contract Negotiation
    • Process Development
    • Financial Management
    • Efficiency Improvement
    • Multi-site Management
    • Vendor Management
    • IT Outsourcing
    • Contract Negotiation
    • Organisational Change Management
    • Business Processes
    • IT Outsourcing (inc. SaaS)
    • HR / TUPE
  • Technical Management
    • IT Service Management
    • Service Integration
    • Solution Architecture
    • IT Infrastructure Management
    • ITIL
    • Project Management
    • Disaster Recovery
    • Change Management
    • IT Security
    • Organisation and Prioritising
    • Troubleshooting / Problem Solving
  • Technical
    • Microsoft
      • Windows Server 2000/2003/2008/2012/2016
      • System Centre Suite
        • Configuration Manager (SCCM)
        • Virtual Machine Manager (SCVMM)
        • Operations Manager (SCOM)
        • Orchestrator (SCORCH)
        • Service Manager (SCSM)
        • Updates Publisher (SCUP)
      • SQL Server 2003/2008/2012/2014
      • Active Directory
      • Terminal Services, Remote Desktop Services
      • Exchange
      • Skype for Business
      • Sharepoint
      • Office365
        • Azure AD
        • Exchange Online (inc. migrations)
        • SharePoint Online
      • .Net Development
      • Scripting (Powershell, VBScript, Batch)
      • Windows NT/2000/XP/Vista/7/8/10
    • Citrix
      • XenApp
      • XenDesktop
      • PVS
      • Cloudbridge
      • Licensing
    • Appsense
    • VMWare
    • Snow Software (Software Asset Management)
    • Networking
      • Cisco Switches/ASAs/ISRs
      • Cisco Nexus
      • DD-WRT
    • Linux
      • Fedora
      • RedHat
      • Ubuntu
      • CentOS
    • NetApp
    • HP 3PAR SAN Storage
    • Telephony/Video
      • Lync
      • Avaya
      • Inter-Tel
      • Cisco Tandberg
      • Cisco UCCE Enterprise
    • Scripting (Bash, AutoIt, Perl)
    • Good all round technical skills (infrastructure and application)